Cookie Policy
Last updated:24 November 2025
This Cookie Policy explains how Knala Ltd ("Knala", "we", "us", "our") uses cookies and similar technologies on our website knala.co.uk. It should be read together with our Privacy Policy.
By using our website, and where required by law by giving your consent through the cookie banner, you agree to our use of cookies as described in this policy.
1. What Are Cookies?
Cookies are small text files that are placed on your device (computer, tablet or mobile) when you visit a website. They help the site recognise your device and store some information about your preferences or actions.
We also use similar technologies such as pixels and tags, for example the Meta Pixel, which allow us to measure and improve our advertising and website performance.
2. Who Sets Cookies?
Cookies on our site are set by:
- First-party cookies – set by Knala/Shopify directly (for example, to enable checkout and remember your basket).
- Third-party cookies – set by trusted partners, such as analytics and advertising providers.
Key third parties that may set cookies on our site include:
- Shopify – platform and checkout functionality
- Google Analytics – website analytics
- Google Ads / Google Shopping – advertising and remarketing
- Meta (Facebook/Instagram) – Meta Pixel and Meta Ads
- Omnisend – email marketing, pop-ups and automations
3. Types of Cookies We Use
3.1 Strictly Necessary Cookies
These cookies are essential for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you, such as:
- Adding items to your basket
- Logging into your account
- Proceeding to checkout and completing a purchase
Without these cookies, services you have asked for cannot be provided. These cookies do not require your consent.
3.2 Performance & Analytics Cookies
These cookies help us understand how visitors use our website, so we can improve it. They collect information such as:
- Which pages are visited and for how long
- Which links are clicked
- General information about the device and browser
We primarily use:
- Google Analytics – to understand overall traffic and usage patterns
- Shopify analytics – to understand sales and site performance
- Omnisend analytics – to understand email and sign-up performance
These cookies are only set where you have given consent via our cookie banner (where required by law).
3.3 Advertising & Marketing Cookies
These cookies are used to deliver more relevant adverts to you on other websites and platforms, and to measure the effectiveness of our advertising campaigns.
We may use:
- Meta Pixel – to show you relevant ads on Facebook and Instagram, and to measure ad performance
- Google Ads / Google Shopping – to show relevant ads and shopping placements, and measure clicks and conversions
- Omnisend – to understand the performance of our email marketing and sign-up forms
These cookies track your browsing across websites and are only used with your consent, where required by law. You can withdraw your consent at any time (see below).
3.4 Functionality Cookies
These cookies allow the website to remember choices you make (such as your region or preferences) and provide enhanced, more personal features.
4. Cookies and Shopify’s Consent Tool
We use Shopify’s built-in privacy and consent tools to manage cookie preferences for visitors from the UK and other relevant regions. This means that:
- Essential cookies are always active, as they are needed for the site and checkout to work.
- Analytics and marketing cookies (e.g. Google Analytics, Meta Pixel, Omnisend tracking) are only activated after you give consent via the banner, where required.
- You can change your preferences at any time by revisiting the banner or adjusting your browser settings.
5. How to Manage Your Cookie Preferences
5.1 Through our cookie banner
When you first visit our site, you will see a cookie banner that allows you to:
- Accept all cookies
- Reject non-essential cookies (where offered)
- Adjust your preferences by category (where available)
You can update your preferences at any time by revisiting our site and accessing the cookie settings (where provided) or by clearing cookies from your browser.
5.2 Through your browser
You can also manage cookies through your browser settings. Most browsers allow you to:
- See which cookies are stored
- Delete cookies
- Block all or some cookies
Please note: if you block or delete cookies, some parts of our website may not function correctly (for example, the shopping cart and checkout).
6. Third-Party Cookies and Tracking
Some cookies we use are provided by third parties. These third parties may use their cookies to:
- Provide analytics services (e.g. Google Analytics)
- Serve advertisements and measure their effectiveness (e.g. Meta, Google)
- Support our email and marketing tools (e.g. Omnisend)
These third parties have their own privacy and cookie policies, which we encourage you to review.
7. Do We Use Cookies to Sell Personal Data?
We do not sell your personal data.
We may use cookies to help show you more relevant ads (for example, via Meta or Google), but this is done in line with data protection laws and your consent preferences.
8. Changes to This Cookie Policy
We may update this Cookie Policy from time to time, for example if we add new services or change the cookies we use. The latest version will always be available on this page, and the "Last updated" date will show when it was last revised.
9. Contact Us
If you have any questions about this Cookie Policy or our use of cookies, you can contact us at:
Knala Ltd
Email: admin@knala.co.uk
Registered Address: 11 Woodview Close, Sanderstead, CR2 9BD
