Cookie Policy

This Cookie Policy explains how Knala Ltd ("Knala", "we", "us", "our") uses cookies and similar technologies on our website knala.co.uk. It should be read alongside our Privacy Policy.

We use cookies in compliance with the Privacy and Electronic Communications Regulations (PECR) and the UK General Data Protection Regulation (UK GDPR). Where cookies require consent, we will ask for it before they are set - we do not set non-essential cookies on your device unless and until you have agreed.

1. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the site to recognise your device and store information about your preferences or actions across sessions.

We also use similar technologies such as pixels and tracking tags - for example, the Meta Pixel - which serve comparable purposes in measuring and improving our advertising and site performance. References to "cookies" in this policy include these technologies unless stated otherwise.

2. Who Sets Cookies?

Cookies on our site are set by:

• First-party cookies - set by Knala or Shopify directly (for example, to enable checkout and remember your basket)
• Third-party cookies - set by our trusted partners for analytics, advertising and platform functionality

Third parties that may set cookies on our site include:

3. Types of Cookies We Use

3.1 Strictly Necessary Cookies

These cookies are essential for the website to function and cannot be switched off. They are set in direct response to your actions, such as adding items to your basket, logging in or proceeding to checkout. They do not require your consent and cannot be declined without affecting core site functionality.

3.2 Performance & Analytics Cookies

These cookies help us understand how visitors use our website so we can improve it. They collect information such as which pages are visited, how long visitors spend on them and which links are clicked. We use:

• Google Analytics - overall traffic and usage patterns. Data is retained for up to 14 months by default.
• Shopify analytics - sales and site performance
• Omnisend analytics - email and sign-up performance

These cookies are only set after you have given consent via our cookie banner.

3.3 Advertising & Marketing Cookies

These cookies are used to deliver relevant adverts to you on other platforms and to measure the effectiveness of our advertising. They track activity across websites and are only active with your consent. We use:

• Meta Pixel - ad performance and remarketing on Facebook and Instagram
• Google Ads / Google Shopping - ad placements and conversion measurement
• Omnisend - email marketing performance tracking

You can withdraw consent for these cookies at any time (see Section 4 below).

3.4 Functionality Cookies

These cookies allow the website to remember choices you make - such as preferences or region settings - to provide a more consistent experience. Where these go beyond strictly necessary functionality, they require your consent.

3.5 Review Platform Cookies

We use Judge.me to display product reviews on our site. The Judge.me widget may set cookies to support its functionality and to track review-related interactions. These cookies are only active with your consent. Judge.me is a UK-registered company and processes data in accordance with UK GDPR, including through the use of Standard Contractual Clauses for any international transfers. You can review Judge.me's privacy policy at judge.me/privacy.

4. Managing Your Cookie Preferences

4.1 Via our cookie banner

When you first visit our site, you can accept all cookies, reject non-essential cookies, or adjust your preferences by category. You can change your preferences at any time by clearing your cookies and revisiting the site, or by adjusting your browser settings.

4.2 Via your browser

Most browsers allow you to view, delete and block cookies through their settings. Please note that blocking or deleting cookies may affect core site functionality such as the shopping basket and checkout.

Guidance on managing cookies in common browsers:

• Google Chrome
• Mozilla Firefox
• Safari
• Microsoft Edge

4.3 Via third-party opt-out tools

You can also opt out of interest-based advertising through:

• Google Ads Settings
• Meta Ad Preferences
• Your Online Choices (industry-wide opt-out tool)

5. Do We Sell Personal Data?

We do not sell your personal data. We may use cookies to help show you relevant advertising on third-party platforms such as Meta and Google, but this is done in accordance with data protection law and your consent preferences as set out in this policy.

6. Changes to This Cookie Policy

We may update this Cookie Policy from time to time, for example if we add new services or the cookies we use change. The date at the top of this page will always show when it was last revised. Where changes are material, we will notify you via our cookie banner or a prominent notice on the site.

7. Contact Us

If you have any questions about this Cookie Policy or our use of cookies, please contact us:

If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.