Every brand fits slightly differently, so we always recommend measuring your dog before ordering. You can find our detailed size guide on each product page, along with instructions on how to measure their neck, chest and girth. If you’re between sizes, feel free to message us - we’re happy to help.

Sustainability informs how we choose materials and work with suppliers. Our fabrics include organic cotton and bamboo webbing. You can read more about our approach on our Sustainability page.

Orders are usually dispatched within 1–2 working days.

Delivery times depend on the option you choose at checkout, but standard UK delivery typically takes 2–4 working days. Next-day delivery is available on orders placed before the cut-off time.

Yes - we offer free standard UK shipping on orders over £75.

Right now, we only ship within the UK. International delivery may be introduced in the future - join our mailing list or follow us on social for updates.

Yes. If your item isn’t quite right, you can return it within 30 days as long as it’s unused, unwashed and in its original condition.

If you’d like to exchange for a different size or style, just let us know when submitting your return.

To start a return, email us at support@knala.co.uk or use the contact form below. Our Customer Support team will guide you through the next steps.

If your order hasn’t been shipped yet, we’ll do our best to update or cancel it. Please contact us as soon as possible via our contact form or email us directly at support@knala.co.uk.